As NBN has bought the cable network off Telstra for the NBN HFC part of there multi technology mix, its well known they have caused issues. Hence the 6-9 month pause on new NBN HFC connections For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint. Full Disclosure as part of Telstras Social Media Code.

If the wiring in your house is faulty, it can interrupt the connection and slow your speed. Try this: Hire a qualified electrician or a Telstra technician to check and fix your wiring. Call 13 22 00 to discuss this service. Good to know. Telstra Tech Support is unable to assist with non-Telstra modems and devices. I have now connected to Telstra Cable, and have some results to report: At 8:45pm, on Optus Cable (base speed 30 Mb/s down, 2 Mb/s up), a download of a large file from a reputable Microsoft address had a maximum speed of around 250 KB/s, constantly dropping below 200 KB/s. It would fail after a minute or so. Tried several times with the same Check if your Telstra internet, nbn™, mobile or email service has been affected by a network outage or planned maintenance, along with expected resolution times. No. Cable internet is a high-speed connection, and a longer ethernet cable in your home (not the coaxial cable outside your home) won't noticeably slow your speed. If your ethernet cable is excessively long, you may notice a very slight delay. Can I increase my speeds?

May 10, 2020 · See if Telstra service is down or it's just you. Check current status and outage map. Post yours and see other's reports and complaints

Aug 12, 2019 · Socket 2 would have a cable coming from socket 1, and now another cable to take the signal off to socket 3, and this repeats in this daisy chain manner for all 4 sockets. If your NBN service is connected to socket 3 in a study, then you have a bridge tap between the main socket and your NBN modem, so the bridge tap is at socket 2. Apr 23, 2018 · Update: On April 23 Telstra officially announced the free speed boost, which has affected roughly half a million cable customers.. They have also confirmed that the new download and upload speeds Telstra cable speeds tend to be more consistent. A standard Telstra cable plan has a maximum speed of 50Mbps, but you can pay $20 per more month for a boost to 100Mbps. NBN connections are the most susceptible to speed variance: there's a whole range range of factors that can affect the speed of your NBN.

@prasukjain8 @Telstra do something about your support, chat is way too slow and agents aren't trained enough. Took 5 hours of chat but no help and no fix of NBN internet issue. Took 5 hours of chat but no help and no fix of NBN internet issue.

Telstra Smart Troubleshooting – Fix service issues online. Help me resolve a problem with My Internet Connection. Unable to browse or connection dropping out How fast should your broadband internet be and what can slow it down by manakulkarni on ‎08-05-2017 11:33 PM Broadband speed is largely determined by the network access type (ADSL, Cable, nbn ™ etc.) so not everyone’s speed will be the same and you won’t always get the same speed all the time.